UNIVERGE BLUE Contact Center

Customer Engagement Starts in the Cloud


UNIVERGE BLUE: all the essential contact center features your business requires, built and maintained in the Cloud by NEC.

Contact center agents are a first point of contact customers have. UNIVERGE BLUE Contact Center enables you to efficiently handle all customer communication channels – phone, email, chat, video and voicemail.

NEC brings 100+ years of communication technology experience, with the right features to jumpstart your cloud contact center today:

  • Skills-based Routinguniverge-blue-contact-center-3
  • Multi-Channel
  • Real-time Monitoring
  • Historical Reporting
  • CRM Integration
  • Desktop Sharing
  • Interactive Voice Response (IVR)
  • Outbound Dialing
  • Agent Screen Pops

Private Cloud – Public Cloud – Hybrid Solution

The UNIVERGE BLUE Contact Center can be deployed within your private cloud, in the public cloud or as a hybrid solution integrating your on-premise systems with the latest Cloud features and business applications.

Let UNIVERGE BLUE guide your business communications into the Cloud!



Contact us today to learn more about the UNIVERGE BLUE Contact Center.


Download a UNIVERGE BLUE Contact Center brochure here.

Follow UNIVERGE BLUE on Twitter @UnivergeBlue

Keep up with the latest Cloud communications news and trends on the UNIVERGE BLUE blog.

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