Interoperability
- Supports over 400 Traditional TDM, IP-PBX, and Centrex Integrations
- Supports Multiple Telephony Integration Protocols Including SMDI, Digital Station Emulation, QSIG, CAS, SIP
- Simultaneously Integrates with Multiple Telephone Systems
- Supports Multiple and Disparate E-mail Clients and Stores
- Support for all Types of Data Network Topology
High Availability and Deployment Flexibility
- Multi-server Architecture to Minimize Points of Failure
- High Availability Achieved Using Port Distribution Across Multiple Survivable Call Servers
- Optional Fully-synchronized, Uninterrupted Hot Standby Neverfail Server System Server for High Availability and an Optional Neverfail Fully-synchronized Warm Standy System Server for Disaster Recovery
- Database Replication Protects Against Database Failures within a Single CallXpress System
- Distributed, Centralized, Hybrid Architecture Support
- Supports Dialogic Media Gateway or Remote Survivable Call Servers for Multi-site Locations
Administration
- Single Administration Interface for Voice, Speech, Unified Messaging, and Fax
- Global User Administration
- Supports Popular Single Point of Administration Tools
- Networking (AMIS, VPIM, Avaya Message Networking Server Support)
- Active Directory MMC Snap In
- Message Archiving, Retention Policy, Discovery, and Disposal (3rd party application required)
- Virtualization – Certified with VMware® vSphere™ 4
Voicemail and Call Processing
- Full Set of Legacy Call Processing and Messaging Features
- Alternate Telephone User Interfaces (TUI) – Octel Aria, Octel Serenade (VMX), Mitel NuPoint with Centigram Interface, Avaya INTUITY AUDIX, Nortel Meridian Mail
- Interactive Voice Response (IVR)
- Speech and DTMF Automated Attendant
- Message Notification
- Multi-language Support – US English, UK English, Arabic, Brazilian Portuguese, Danish, Dutch, European Spanish, Finnish, French, German, Italian, North American Spanish, Norwegian, Russian, and Swedish
Unified Messaging
- Integrates E-mail, Voicemail and Fax into a Single View
- Unified Messaging (UM) Access via Web Interface, Speech or DTMF via the Telephone, E-mail Client, and any Mobile Device
- UM E-mail Client Integration (Microsoft Outlook, Lotus Notes, Novell GroupWise, Mirapoint, or any IMAP4 Compliant E-mail System)
- Text-to-Speech
- Voicemail-to-Text (subscription to 3rd party service required)
- Addresses Unified Messaging Issues with Compliance, Confidentiality and Capacity
- Unified Messaging Architectures: Server-based, Client-based, Secure, and Hosted
- Unified Messaging Architecture Configurable per User
- Multi-language Client Support: Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Spanish and Swedish
Personal Assistant
- Presence and Availability
- Find-me / Follow-me
- Contact Access and Dialing (“Call Bob Harris”)
- Calendar Access and Management (“Get my appointments for today”)
- Call Waiting (whisper notification)
- Call Recording
- Continuous Connection
- Acknowledge, Call Divert and Call Transfer
- Missed Call Message Notification
Mobility
- Hands-free Mobile Access through Intelligent Voice User Interface (VUI)
- Access and Message Management
- Place Calls
- Manage Incoming Calls
- Maintain Mailbox Settings
- Supported Languages: US English, UK English, and Australian English
- Single Number / Single Mailbox
- Unified Messaging
- Personal Assistant
Fax
- True Unified Messaging with the Ability to Electronically Receive, Send and Manage Voice, Fax and E-mail at a Single Location
- With CX-E Automated Attendant any Information Stored in a Fax Library is Available to your Customers Around the Clock
- Provides a Single Number for both Voice and Fax
Notification
NotifyXpress™ Outbound Call Notification
- Customized Announcements
- Reporting
Message Notification
- MWI to the Telephone
- Outcall (Immediate or Daily)
- SMS
UCConnect
- .NET Development Framework (SDK) to Rapidly Create Custom Applications
- Leverages the Extensibility of the CX-E 8 platform to Enhance the Customer Experience and Streamline Business Processes
- Examples: Creating Call Processing, Notification and Alerting Applications or other Vertical Specific Applications