CX-E Features at a Glance

Interoperability

  • Supports over 400 Traditional TDM, IP-PBX, and Centrex Integrations
  • Supports Multiple Telephony Integration Protocols Including SMDI, Digital Station Emulation, QSIG, CAS, SIP
  • Simultaneously Integrates with Multiple Telephone Systems
  • Supports Multiple and Disparate E-mail Clients and Stores
  • Support for all Types of Data Network Topology

High Availability and Deployment Flexibility

  • Multi-server Architecture to Minimize Points of Failure
  • High Availability Achieved Using Port Distribution Across Multiple Survivable Call Servers
  • Optional Fully-synchronized, Uninterrupted Hot Standby Neverfail Server System Server for High Availability and an Optional Neverfail Fully-synchronized Warm Standy System Server for Disaster Recovery
  • Database Replication Protects Against Database Failures within a Single CallXpress System
  • Distributed, Centralized, Hybrid Architecture Support
  • Supports Dialogic Media Gateway or Remote Survivable Call Servers for Multi-site Locations

Administration

  • Single Administration Interface for Voice, Speech, Unified Messaging, and Fax
  • Global User Administration
  • Supports Popular Single Point of Administration Tools
  • Networking (AMIS, VPIM, Avaya Message Networking Server Support)
  • Active Directory MMC Snap In
  • Message Archiving, Retention Policy, Discovery, and Disposal (3rd party application required)
  • Virtualization – Certified with VMware® vSphere™ 4

Voicemail and Call Processing

  • Full Set of Legacy Call Processing and Messaging Features
  • Alternate Telephone User Interfaces (TUI) – Octel Aria, Octel Serenade (VMX), Mitel NuPoint with Centigram Interface, Avaya INTUITY AUDIX, Nortel Meridian Mail
  • Interactive Voice Response (IVR)
  • Speech and DTMF Automated Attendant
  • Message Notification
  • Multi-language Support – US English, UK English, Arabic, Brazilian Portuguese, Danish, Dutch, European Spanish, Finnish, French, German, Italian, North American Spanish, Norwegian, Russian, and Swedish

Unified Messaging

  • Integrates E-mail, Voicemail and Fax into a Single View
  • Unified Messaging (UM) Access via Web Interface, Speech or DTMF via the Telephone, E-mail Client, and any Mobile Device
  • UM E-mail Client Integration (Microsoft Outlook, Lotus Notes, Novell GroupWise, Mirapoint, or any IMAP4 Compliant E-mail System)
  • Text-to-Speech
  • Voicemail-to-Text (subscription to 3rd party service required)
  • Addresses Unified Messaging Issues with Compliance, Confidentiality and Capacity
  • Unified Messaging Architectures: Server-based, Client-based, Secure, and Hosted
  • Unified Messaging Architecture Configurable per User
  • Multi-language Client Support: Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Spanish and Swedish

Personal Assistant

  • Presence and Availability
  • Find-me / Follow-me
  • Contact Access and Dialing (“Call Bob Harris”)
  • Calendar Access and Management (“Get my appointments for today”)
  • Call Waiting (whisper notification)
  • Call Recording
  • Continuous Connection
  • Acknowledge, Call Divert and Call Transfer
  • Missed Call Message Notification

Mobility

  • Hands-free Mobile Access through Intelligent Voice User Interface (VUI)
  • Access and Message Management
  • Place Calls
  • Manage Incoming Calls
  • Maintain Mailbox Settings
  • Supported Languages: US English, UK English, and Australian English
  • Single Number / Single Mailbox
  • Unified Messaging
  • Personal Assistant

Fax

  • True Unified Messaging with the Ability to Electronically Receive, Send and Manage Voice, Fax and E-mail at a Single Location
  • With CX-E Automated Attendant any Information Stored in a Fax Library is Available to your Customers Around the Clock
  • Provides a Single Number for both Voice and Fax

Notification

NotifyXpress™ Outbound Call Notification

  • Customized Announcements
  • Reporting

Message Notification

  • MWI to the Telephone
  • Outcall (Immediate or Daily)
  • SMS
  • E-mail

UCConnect

  • .NET Development Framework (SDK) to Rapidly Create Custom Applications
  • Leverages the Extensibility of the CX-E 8 platform to Enhance the Customer Experience and Streamline Business Processes
  • Examples: Creating Call Processing, Notification and Alerting Applications or other Vertical Specific Applications

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