CX-E Features and Benefits

Unsurpassed Platform Interoperability

Your organization already has telephony systems, e-mail servers, and business applications. In fact, it’s highly likely that you have a mix of telephony switches, especially if your organization has multiple or merged offices. Most vendors require you to replace these systems before adding productivity applications. There’s one solution that works with all your systems so you can extend their life rather than replace them. That’s CX-E.

Over 400 Telephony Integrations

Does your company have an Avaya, Alcatel, Cisco, NEC, Nortel, Siemens or Mitel Telephony System? Or maybe one of each? You can use CX-E— it supports up to 10 switches on one system. In fact, CallXpress offers integration for all the major telephony vendors, over 400 TDM, IP-PBX, and Centrex options to choose from. It’s also one of the few Unified Communications systems able to support multiple integrations — on a single server.

A Good Match for Any E-mail System

CX-E unified messaging integrates with virtually any e-mail environment including Microsoft Exchange, IBM Lotus Notes, Novell, GroupWise, Mirapoint, and any IMAP compliant e-mail system. And if your company uses multiple e-mail environments, CX-E can deliver unified messaging capabilities where competitors cannot.

Perfect Legacy Voicemail Replacement

AVST has helped thousands of companies to replace first-generation voicemail systems. The CX-E system provides you with a secure upgrade path without overextending. To help minimize the full cost of transitioning from an older voicemail system, CX-E is designed with these features:

  • Nearly 30 years of advanced call processing and voicemail features
  • Sophisticated system networking and global user administration capabilities for scalability and consolidation
  • Choose to use the TUI command structure from Octel Aria, Octel Serenade, Mitel NuPoint with Centigram interface, Nortel Meridian Mail, and Avaya INTUITY AUDIX
  • Manage your PBX and voicemail system from a single interface
  • Add Unified Communications features at your own pace with modular licensing
  • Transition to IP telephony when you’re ready, with an IP-future proofing guarantee

Nearly 30 Years of Call Processing Innovation

CX-E offers the most robust call processing feature set available including customized front-end call handling, personal menus and advanced message notification. With the CX-E automated attendant, CX-E acts as a virtual call center, routing incoming calls and providing your customers round-the-clock access to everything from pre-recorded information and faxable documents to account inquiries and survey questionnaires. It can even support these applications in a variety of different languages if your company serves a multilingual customer base. And you can create customized automated IVR Systems, by having callers go through menu trees to get information, businesses can save money and speed up processes. It’s perfect for such applications as bank by phone, account status, billing, and more.

Leading Unified Messaging Solution

First. Flexible. Forward-Thinking. That’s AVST. For over 15 years, AVST has designed the most feature rich and flexible Unified Messaging solution on the market. And that’s not just our opinion. That’s the appraisal of leading analysts of the Unified Messaging marketplace. AVST’s uniqueness is delivering all four types of Unified Messaging architectures: Server – based (single store), Client-based (dual store), Secure and Simplified. Choose the architecture or mix of architectures that best fits your company’s storage, access and security needs. CX-E allows administrators to deploy any type and mix of unified messaging on a system, as well as allowing a mix of unified messaging and traditional voicemail users on the same system. CX-E has the most flexible design that facilitates growth and helps manage your approach to compliance and confidentiality.

The Leading Fax Server for Companies of Any Size

RightFax has created a competitive advantage by optimizing the integration with CX-E technology. Unlike many competitive solutions, CX-E maintains a direct connector to the RightFax server, providing advanced fax application solutions not provided by other unified messaging manufacturers. It’s ideal for companies in fields with a heavy fax load and a need for top-notch security, such as healthcare, financial services, manufacturing, education, law and government. Two solutions are integrated with CX-E: RightFax Business Server and RightFax Enterprise Server.

Harness the Power of Voice

Using state-of-the-art speech recognition technology, the CX-E Voice User Interface (VUI) increases employee responsiveness and automates business processes. CX-E provides a Voice User Interface for your Auto Attendant, making it easy for your employees and customers to reach the appropriate person using a simple voice commands. This interface provides reliable voice-driven call routing 24×7 to menu options such as operating hours, driving directions, and a corporate directory.

And the Voice User Interface provides employees the ability to get things done wherever they are – driving, at the airport, even in places without an internet connection. For instance, you can take calls and manage voice, fax and e-mail messages on a cell phone while driving to work, all in a completely hands-free mode. Voice-activated management simplifies the task and ensures continued productivity – and complies with the hands-free cell phone laws enacted in many states and countries.

Virtual Personal Assistant

In today’s fast-paced world, we could all use some extra assistance to help us get through our day a little more efficiently. Put your own Personal Assistant to work for you and increase both your productivity and customer satisfaction.

  • Listen to, create, change, or delete meetings and appointments
  • Accept or decline meeting requests from others
  • Call and manage your contacts
  • Route calls to the most appropriate telephone based on your location and availability
  • Notify you of missed calls
  • Perform interactive call screening to divert an incoming call to another person, or acknowledge a call with a brief message that is played to the caller before they are transferred to your voicemail
  • Transfer calls from your mobile phone to your office phone and vice versa
  • Record a conversation

Cost Effective Outbound Call Notification

Contacting your customers has never been so easy. Now it’s easy to be proactive in communicating to your customers, whether you want to contact twenty, hundreds or thousands of people. NotifyXpress is an application you can add on to CX-E for effective broadcast notification. With NotifyXpress, you can record and deliver messages efficiently – everything from appointment reminders to schedule changes to emergency message notification. You can even personalize the information by customer.

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