Providing Business Solutions to your Business Imperatives
Our
anchor product, CallXpress Voice Mail/Unified Messaging
System is an AVST product.
Newcastle Communications uses a variety of IVR system
tools to develop and write custom IVR applications. The
tools we select are dependent on the client
application. We have designed simple locator programs
(Jennifer Convertibles), complex health care record
tracking system with web access (Touchstone Health).
Our Fax
Server applications can be equally as simple or complex
using Fax Server systems from Captaris, Inc. Please see
attached sheets describing more system applications that
Newcastle Communications has developed.
Wireless
services are relatively new to the U.S. market place.
The wireless server software Newcastle Communications
has chosen is from Infinite Mobile Delivery (and was
recently purchased by Captaris). Infinite Mobile
Delivery has a huge presence in Europe and is the sole
system used by British Telecom. Here in the United
States, AT&T uses Infinite Mobile Delivery for all their
wireless users. What Infinite Wireless Server Software
does is simply provide e-mail delivery to any WAP
enabled device – virtually all cell phones and the new
cell phone palm and PC devices. One can read or answer
all e-mails and access their corporate calendar in “real
time”. You can also access any company database, such
as customer names and phone numbers, credit lines,
shipping dates etc. It’s up to the user as to what
information employees should have wireless access to
when they are in the field.
In the
Call Management arena we carry MTS Integratrak and the
CTI Data Solutions systems for on-site Call Accounting
systems. For Service Bureau applications we work with
Comview.
Last but
not least, the Speech Recognition platforms that we
provide are from Philips and AVST. These are typically
used by large organizations as both Auto Attendant and
in house employee directory systems. Simply say a
persons name or a department and the call is
transferred. No need to use a dial by name directory.
Speech Recognition also facilitates “live locate” option
and much…much more for the mobile professional. We have
also developed speech recognition IVR programming for a
large Union among others.
We hope
this short synopsis of who Newcastle Communications is,
what we do and what products we carry is helpful.
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