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Providing Business Solutions to your Business
Imperatives
Our anchor product, CallXpress Voice
Mail/Unified Messaging System is an AVST product.
Newcastle Communications uses a variety of IVR
system tools to develop and write custom IVR applications. The
tools we select are dependent on the client application. We have
designed simple locator programs (Jennifer Convertibles), complex health
care record tracking system with web access (Touchstone Health).
Our Fax Server applications can be equally as
simple or complex using Fax Server systems from Open Text Please
see attached sheets describing more system applications that Newcastle
Communications has developed.
Wireless services are relatively new to the
U.S. market place. The wireless server software Newcastle
Communications has chosen is from Infinite Mobile Delivery (and was
recently purchased by Open Text). Infinite Mobile Delivery has a
huge presence in Europe and is the sole system used by British
Telecom. Here in the United States, AT&T uses Infinite Mobile
Delivery for all their wireless users. What Infinite Wireless
Server Software does is simply provide e-mail delivery to any WAP enabled
device – virtually all cell phones and the new cell phone palm and PC
devices. One can read or answer all e-mails and access their
corporate calendar in “real time”. You can also access any
company database, such as customer names and phone numbers, credit
lines, shipping dates etc. It’s up to the user as to what
information employees should have wireless access to when they are in
the field.
In the Call Management arena we carry MTS
Integratrak and the CTI Data Solutions systems for on-site Call Accounting
systems. For Service Bureau applications we work with
Comview.
Last but not least, the Speech Recognition
platforms that we provide are from Philips and AVST. These are
typically used by large organizations as both Auto Attendant and in
house employee directory systems. Simply say a person’s name or a
department and the call is transferred. No need to use a dial by
name directory. Speech Recognition also facilitates “live locate”
option and much…much more for the mobile professional. We have
also developed speech recognition IVR programming for a large Union
among others.
We hope this short synopsis of whom Newcastle
Communications is, what we do and what products we carry is helpful.
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